Privacy Policy

Last updated: 2 November 2026.

This Privacy Policy explains how Shatta Kitchenware (we, us, or our) collects, uses, and protects your personal information when you visit shattakit.com or place an order with us. We operate in accordance with the Saudi Personal Data Protection Law (PDPL).

1. Information we collect

  • Identity and contact data: your name, phone number, email address, and shipping and billing address.
  • Order data: the products you buy, the order value, delivery preferences, and payment status (we never store full card numbers).
  • Account data: details you save in your customer account, such as saved addresses.
  • Usage data: pages visited, referring site, device and browser information, collected through cookies and similar technologies.
  • Communications: messages you send us by email, WhatsApp, or contact forms.

2. How we use your information

  • To process your order, arrange delivery, and handle payment confirmation.
  • To contact you about your order, including delivery SMS or email notifications.
  • To provide customer support and handle returns, exchanges, and refunds.
  • To send marketing messages, only where you have agreed to receive them. You can unsubscribe at any time.
  • To improve our store, detect fraud, and keep the site secure.
  • To comply with legal and regulatory obligations in Saudi Arabia.

3. Sharing your information

We share your data only with parties that help us run the store:

  • Delivery and logistics partners, who receive the name, address, and phone number needed to deliver your order.
  • Payment providers, who process transactions securely and confirm payment to us.
  • Service providers such as hosting, email, and analytics vendors, acting on our instructions.
  • Government or legal authorities, when we are required to disclose information by law.

We do not sell your personal information.

4. Cookies

We use cookies to keep your cart, remember your language and currency, understand how the site is used, and measure advertising. You can disable cookies in your browser settings, but parts of the store, including checkout, may stop working correctly.

5. Data retention

We keep order and account data for as long as needed to provide our services and to meet tax, accounting, and legal retention requirements. Marketing consent records are kept until you withdraw them.

6. Your rights

Subject to applicable law, you may ask us to:

  • Access the personal data we hold about you.
  • Correct inaccurate or incomplete data.
  • Delete data that we no longer have a legal reason to keep.
  • Stop sending you marketing messages.
  • Object to or restrict certain processing activities.

To exercise any of these rights, email us at info@shattait.com. We respond within thirty (30) days and may need to verify your identity first.

7. Security

We use reasonable technical and organizational measures to protect your data, including encrypted payment processing and restricted staff access. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

8. Children

Our store is intended for adults. We do not knowingly collect personal data from children under the age of 18 without a parent or guardian's consent.

9. Changes to this policy

We may update this Policy from time to time. The current version and its date will always be shown on this page.

10. Contact

Shatta Kitchenware
Email: info@shattait.com
Postal address: [add registered business address]
Commercial Registration: [add CR number]
VAT number: [add VAT number]