Return & Exchange Policy

Last updated: 2 November 2026.

We want you to be happy with your purchase. This policy describes your return and exchange rights, in line with the Saudi e-commerce regulations.

1. Right to cancel within 7 days

You may cancel a distance purchase and return it for a refund or exchange within seven (7) calendar days from the day you receive the product, without stating a reason, provided the product is returned in its original condition.

2. Conditions for a accepted return

  • The product is unused and unaltered, with all accessories, tags, manuals, and free gifts.
  • The original packaging is intact and undamaged.
  • Proof of purchase (order number or invoice) is provided.
  • The return is arranged within the period stated above.

3. Items that cannot be returned

  • Products opened for hygiene or health reasons, such as food items, blender jars with consumable parts, or personal-use kitchen accessories once opened.
  • Products damaged through misuse, incorrect voltage, drops, or normal wear after use.
  • Custom-cut, personalised, or clearly marked final-sale items.
  • Items without the description above whose seals or wrappers have been removed, where removal makes them unsuitable for resale.

4. Faulty or wrong items

If you received a defective item, a damaged item, or the wrong product, contact us within 48 hours if the issue is visible, and otherwise as soon as you reasonably discover it. We will arrange a replacement or a full refund, including delivery charges, at no cost to you. Proof such as photos or an unboxing video may speed up the process.

5. How to request a return or exchange

  1. Email info@shattait.com with your order number, the product name, and the reason for the return (or the item you want to exchange for).
  2. We reply with a return reference and the return or pickup instructions.
  3. Send or hand over the product in its original packaging to the carrier we arrange.
  4. We inspect the product and confirm approval by email.

6. Refunds

  • Approved refunds are processed to the original payment method within fifteen (15) business days of our approval.
  • Bank or card issuer processing may add extra time depending on your payment provider.
  • Standard delivery fees are refunded unless the return is due to a personal change of mind, in which case a collection or shipping fee may be deducted and stated to you in advance.
  • VAT charged on the returned items is refunded with the item price.

7. Exchange for another product

If you prefer an exchange, we will send the replacement once the returned item passes inspection. If the replacement costs more, we will ask you to pay the difference before dispatch; if it costs less, we refund the difference.

8. Delivery costs

  • For faulty or incorrect items: we pay both directions.
  • For change of mind: you are responsible for sending the item back, or for a collection fee where we arrange pickup.

9. Contact

Return requests: info@shattait.com — please include your order number.